FAQ

Our intention at Fino Lino is for our customers to enjoy their shopping experience and be happy with their purchase.  The approval program has been designed to assist our valued customers in making informed buying decisions.

Feel confident that you may take almost any product home on approval for several days to ensure that it fits with your personal needs and Interior Design.  

Our Linen/Design Consultants have extensive product knowledge training. They are pleased to assist you in making informed buying decisions in the store or in your home. 

Gift Wrapping

Fino Lino Gift Wrap is distinctive and creative. We happily provide complementary gift wrapping on all regular price merchandise. 

Gift /Wedding Registry

Please make an appointment so we have the opportunity to personalize your registry. Gift wrapping, delivery in the Vancouver area and a guest discount are provided.

International Orders and Shipping

 Canadian Orders/ Customers are subject to pay all applicable taxes.

• US. Orders: Please be aware that customers in the US. will bear the sole responsibility for any taxes and duties your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value. If you refuse any shipment from Fino Lino you are still responsible for original shipping costs as well as any duties, taxes and custom charges. The amount will be deducted from your merchandise credit. We cannot be responsible for any Customs actions (damage, duties, and fees) upon opening your package as well as any associated costs of returning the package to us.

Rush Shipping

Please let us know if your order is urgent as we may be able to ship directly through our supplier for faster service.  Rush shipping, including delivery time will be quoted and we will contact you right away within business hours.   

Dye Lots

May vary over time. Whenever possible it is best to purchase all items at the same time. Please check all linens before laundering and notify us immediately should the dye lots differ.

Product Satisfaction

We happily stand behind all our merchandise and value our Customers opinions. Please feel confident that we endeavour to provide solutions that are helpful and timely. We welcome all your comments and use them as a foundation for our extensive staff training program.

We encourage you to inspect all bedding and towels before laundering to ensure that they are what you desired. Check dye lots, size and weaving. Linen fabrics may have natural slubs which are considered desirable. Manufacturer guarantees are honoured on product that has not been altered or laundered. Return or exchanges must be approved by the supplier and in some cases will be sent to an independent lab for testing. Proper washing instructions are provided to ensure the long-term beauty of linens.

Embroidery/Monograms

Traditional hand-guided machine embroidery techniques are offered featuring flat or raised satin-stitch in a full range of thread colours.  Personal or Family monograms will be designed in domestic and European workrooms and may take 6-12 weeks.
Standard embroidery techniques are also available. Personalized items are not returnable.