Free shipping in Canada for orders over $200!

Exchanges & Returns

We want you to be delighted with your purchase - if you are not certain about an item, please contact us for options such as fabric samples or our approval program to help find the perfect fit for your home!  

Exchanges and Returns

We are happy to offer exchanges/store credit on regular priced merchandise, within the following conditions:

* Items must be returned within 2 weeks of being delivered or picked up in store.

* All items must be returned in their original condition and packaging. Any item that requires pressing and repackaging will have a 10% repackaging fee applied.

* Several types of goods are exempt from being exchanged. Due to hygienic reasons we are unable to accept returns on duvets, pillows, feather beds, mattress pads, lotions and lingerie.

* Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or refunded.

* Custom orders may not be exchanged (such as items with custom embroidery colours or custom sizing or colour combinations).

Please contact us for a return authorization using the form below, thank you. 

Store credit is issued by email and can be used online or in store.

Refunds

Your satisfaction is very important to us. Please contact us using the form below if you have a concern with your purchase, so that we may assist you. Refunds are only issued for items on the rare occasion that there is a manufacturing defect where the item cannot be replaced by the supplier. 

Shipping

To return your product, you should mail or bring it in to our store at 2715 Arbutus Street, Vancouver, British Columbia V6J 3Y5

You will be responsible for your own shipping costs for returning your item. 

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