Store updates and Covid-19 prevention measures

 

Opening hours and new options for shopping

Our new hours are Tuesday - Saturday 11am - 5pm

Other shopping experiences are also available:

We have curbside pick-up and delivery options too!

For customers just wishing to drop by we are happy to see you; please be aware there will be a Social Distancing line up and we will try our best to transition that line as quickly as possible.

 

Covid 19 Protocols

Cleaning

Fino Lino will be thoroughly cleaned and sanitized daily and high touch areas such as the point of sale and pinpad will be cleaned after each use. Plexiglass shields have been installed at both cash registers for everyone's safety.

Our staff will practice strict hand cleaning and be temperature checked on arrival to work. They will wear face shields and lab coats plus gloves and masks when required.

Changing rooms will be sanitized after each use and clothing will be steamed after being tried on and stored for a required time.

Visiting

We respectfully request that all visitors to the retail store wear masks and sanitize hands on arrival. You may be asked to wear gloves if you wish to touch items. We ask that clients don’t touch anything without the help of a sales associate but rather enjoy the wonderful visual component of shopping at Fino Lino.

We request that you limit the size of your group and please no children and pets at this time (other than assistance animals). There will not be any inside waiting areas available.

You may be required to wait outside so that we can maintain a limited number of people in the store to allow for proper social distancing of 6 feet/ 2 metres and ask that you respect it at all times. In order to accommodate appointments and all our clients we may occasionally need to limit length of time in store and appreciate your understanding. Although it is our sincere intention to provide as much time as you require please be patient and kind as we are finding our way like everyone else.

If you wish to work with a particular associate please make an appointment - clients with appointments will be given priority over drop by clients.

Washrooms will unfortunately not be available at this time.

We reserve the right to refuse service for not being part of the safety first collective and understand that everyone has been under pressure so please be kind and stay safe.

Thank you - we look forward to safely helping you live in comfort and beauty,

Lauren, Bill, Gaelle, Valeska, Tracey and Rayna